Does Your Dealership Need A Visit From A Dentist?
A new guy came to work at our dealership. I asked him what do you do? He said, “I am a little like a Dentist” “A Dentist?” I said.

The new guy said “Owners and GM’s Find Me When They Are In Pain.”

“I then ask a lot of questions and do a lot of listening to the customers, employees and managers. I then poke around and try to figure out why they are not selling cars and what they need to do to sell more.”

I then go back to the GM or Owner and tell them I found these problems over here and other problems over there; “Should I Fix Them?”

1. Some say fix all of them.
2. Some say fix some of them.
3. Some say I do not want any more pain; can you just put some of that jel on them?

I said “What happens with the last group when the jel wears off?”

The new guy said “Those that just want the jel, will later say something like this;
I am still feeling pain…

1. You are worthless.
2. You do not know what you are doing.
3. You are an embarrassment to out dealership.
4. You are a virus that needs to be eradicated from our dealership.

Then they usually kick me out.”
(I was saddened but not surprised when just a little while later he was gone. Our dealership was not interested in making any changes.)

If you need someone to audit every aspect of the Sales Process:
1. How The Customers Finds You Online
2. What Happens When The Customer Calls, eMails, Texts, Chats or Walks On The Lot
3. What Happens At The Dealership
4. What Happens When They Leave

Call or text Vincent Hoss 916-626-2982 cell